We take every complaint seriously. Our goal is to resolve all grievances fairly, transparently, and within the timelines mandated by SEBI. If you are not satisfied with our resolution, you may escalate to SEBI via the SCORES portal.
Email your complaint to grievance@stoxify.in with your registered email address, account ID, a description of the issue, and any supporting evidence (screenshots, order IDs, etc.).
You will receive an acknowledgement with a unique complaint reference number within 24 hours of submission on working days.
Our team will investigate the complaint and communicate the resolution to you within 30 days as mandated by SEBI regulations.
If you are not satisfied with the resolution, or if we fail to respond within 30 days, you may escalate to SEBI through the SCORES portal at scores.sebi.gov.in.
SEBI has established the SCORES (SEBI Complaints Redress System) portal for investors to lodge complaints against market intermediaries. If your complaint is not resolved to your satisfaction, you may register it at:
You will need your PAN and a valid email address to register on SCORES. Please quote your Stoxify complaint reference number when filing on SCORES.
SEBI has also introduced the Smart ODR platform for online dispute resolution in the securities market. You may access it at:
Note: Stoxify is not responsible for the investment outcomes from trade ideas published by Research Analysts. Complaints about specific RA recommendations should be directed to the respective SEBI-registered Research Analyst in the first instance. Stoxify will facilitate the process where the RA is unresponsive.